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| Require Technical Support |
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| Please call us at: |
| 1-800-450-5450, extension 1 |
| or email us at support@Synrevoice.com |
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| Service request tracking and escalation |
| Synrevoice Technical Support operates with a set of structured tracking and problem escalation procedures for the resolution of outstanding customer service requests. These include monitoring of the elapsed time since a customer request is received. Depending on the severity level of the reported problem, escalation action is taken if the problem is not resolved within a specified time frame. Escalation actions include the reporting of such problem incidents to successively more senior Synrevoice personnel and keeping the customer informed on the remedial actions being undertaken and the expected resolution time. |
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